There are many different ways to skin a cat. If you want to decrease
shopping cart abandonment and increase sales conversions then you need to
consider implementing a tool that can catch the visitor at the moment of
indecision and try to close the sale.
There are many chat tools and chat simulators tools available. For those
times when you can't engage your visitors in person, a chat simulator or
virtual agent can be very useful. Essentially these are pre-programmed robots
that sit patiently waiting for a visitor to leave. At that point they jump
into action by presenting a chat box to the visitor. The chat messages appear
to be typed by a human but are in reality pre-programmed messages.
Through this simulated dialogue, the chat robot can restate
benefits about your product or service and make counter-offers including
bonuses or discounts. By including links to new pages, the chat robot can
close the sale before the visitor leaves, ask them to subscribe to your list
if they are not making a purchase, or even recommend a competitive product
through an affiliate link. There are many possibilities.
Virtual
Smart Agent is one of the more intelligent automated chat scripts
available on the market today. Most of the more advanced services work on a
commission per sale basis, requiring you to pay the chat service provider a
fee for every sale. Virtual
Smart Agent is a script you purchase once and implement on as many
sites as you like -- there are no commissions ever paid. You are in control at
all times and there are no hidden fees.
One of the very neat features of Virtual
Smart Agent is the ability to use the embedded opt-in form with your
chat agent. This enables you to kill two birds with one stone: grow your
subscriber list and attempt to close the sale. You can even customize the chat
window further by including your own HTML code. And you can use the opt-in
form to send an email to try to close the sale. This is sales automation at
its finest.
The Virtual
Smart Agent control panel is very sophisticated and intuitive. It
includes a dashboard with main navigation and a bar chart showing you
activity: click-throughs and sales stats. Through this control panel you can
train the smart agent to recognize and respond to certain keywords and
phrases. This is where the true power of this application comes into play.
With this feature you can simulate a real human conversation and immediately
respond with product benefits, special offers, lower prices, etc.
Virtual
Smart Agent requires PHP 4.1+, MYSQL 3.22+, and either a Unix or Linux
server. I wish it worked on Windows servers, but most web hosts are
Linux-based so the majority of you will be fine. To see Virtual
Smart Agent in action, please click here.
Virtual Smart Agent
